Cancellation Policy

DailyVeg works with perishable fruits and vegetables, so cancellations must be handled quickly and fairly. This policy explains how cancellation requests are reviewed.

1. Customer cancellation before preparation

Customers may request cancellation before the order is prepared, packed, or dispatched. If the cancellation is accepted before preparation begins, eligible prepaid amounts may be refunded or credited according to the payment method and support review.

2. Cancellation after preparation

Once an order has been sourced, quality checked, packed, or assigned for delivery, cancellation may not be possible because fruits and vegetables are perishable. DailyVeg may approve, reject, partially cancel, or charge applicable costs depending on order status.

3. Cancellation after dispatch

Orders generally cannot be cancelled after dispatch. If the customer refuses delivery, is unavailable, or requests cancellation after dispatch, DailyVeg may treat the order as attempted delivery and may deduct delivery, handling, or perishable item costs where applicable.

4. DailyVeg cancellation rights

DailyVeg may cancel an order when:

• Products are unavailable or do not pass quality checks.
• Delivery is not possible in the selected area or time window.
• Customer details are incomplete, incorrect, or unreachable.
• Payment fails, is reversed, or is flagged by a payment provider.
• There is suspected misuse, fraud, abusive behavior, or violation of terms.
• Weather, traffic, public restrictions, or operational issues prevent fulfillment.

5. Partial cancellation

If only some items are unavailable or affected, DailyVeg may cancel those items, suggest replacements, adjust the bill, or issue an eligible refund for the unavailable portion of the order.

6. Refunds after cancellation

Approved prepaid cancellations may be refunded to the original payment method, adjusted against the order, or credited for future use where available. Refund timing depends on the payment provider, bank, wallet, UPI, or card network.

7. How to request cancellation

To request cancellation, share the following details with DailyVeg support:

• Order ID or registered phone number.
• Customer name and delivery address.
• Reason for cancellation.
• Whether the order is already confirmed, prepared, or out for delivery, if known.

8. Repeated cancellations

DailyVeg may restrict cancellation options, require prepaid orders, pause account access, or decline future orders if repeated cancellations, fake orders, or refusal of delivery cause avoidable wastage or operational loss.

9. Contact

For cancellation support, contact support@dailyveg.co.in as soon as possible with your order details.