Shipping & Delivery Policy

DailyVeg is built for local fresh produce delivery. Our delivery flow is designed around product availability, morning freshness, careful handling, and reliable communication with customers.

1. Service area

DailyVeg currently serves or plans to serve supported areas in Ahmedabad, Gujarat. Delivery availability may depend on pincode, locality, order volume, route planning, vendor availability, and operational capacity.

2. Delivery slots and timelines

Delivery slots or estimated delivery times may be shown in the app, website, confirmation message, or support communication. Timelines are estimates and may change due to traffic, weather, sourcing delays, product quality checks, customer availability, or high order volume.

3. Order preparation

Before dispatch, DailyVeg may:

• Check produce for basic freshness and visible quality concerns.
• Pack items according to order quantity and handling needs.
• Remove or replace items that are unavailable or do not meet quality standards.
• Contact the customer for important substitutions or order changes where required.

4. Delivery charges

Delivery fees, free delivery offers, minimum order values, packaging charges, taxes, or convenience fees may vary by area, order value, promotion, and operational requirements. Applicable charges will be shown during the order flow where online ordering is available.

5. Customer availability

Customers should ensure that:

• The delivery address, phone number, and instructions are accurate.
• Someone is available to receive the order during the delivery window.
• The phone is reachable in case the delivery partner or support team needs help locating the address.
• Fresh produce is checked and stored properly soon after delivery.

6. Failed delivery attempts

If a customer is unreachable, the address is incomplete, access is restricted, payment is pending, or no one is available to receive the order, DailyVeg may attempt to contact the customer, reschedule where possible, cancel the order, or apply applicable charges for perishable items and delivery effort.

7. Product variation

Fruits and vegetables may naturally vary in size, color, weight, ripeness, and appearance. DailyVeg aims to provide good quality produce, but exact visual matching with product photos cannot be guaranteed.

8. Delays and service interruptions

Delivery may be delayed, paused, or cancelled due to events outside DailyVeg's control, including heavy rain, traffic, public restrictions, market supply issues, technical failures, payment outages, or safety concerns.

9. Delivery concerns

If an order is delayed, incomplete, damaged, or incorrect, contact DailyVeg support with the order details. Refund or replacement eligibility will be reviewed according to the Refund Policy.

10. Contact

For delivery support, contact support@dailyveg.co.in with your order details and delivery address.