Privacy Policy

DailyVeg respects customer privacy. We collect only the information needed to run a fresh produce ordering and delivery experience, communicate with customers, and improve the DailyVeg website and app.

1. Information we collect

Depending on how you use DailyVeg, we may collect the following information:

• Name, phone number, email address, and delivery address.
• Order details such as selected products, quantities, delivery slot, payment status, and support history.
• App or website usage information such as device type, browser, pages visited, and basic analytics.
• Messages sent through contact forms, WhatsApp, email, phone, or other support channels.

2. How we use information

We use customer information to:

• Accept, confirm, prepare, and deliver fruits and vegetables orders.
• Contact customers about order updates, substitutions, delivery delays, refunds, or support requests.
• Improve product availability, delivery planning, app performance, and customer experience.
• Prevent misuse, fraud, duplicate orders, service abuse, or unauthorized activity.
• Comply with applicable legal, tax, accounting, and operational requirements.

3. Payments and transaction data

Payment processing may be handled by third-party payment providers. DailyVeg may receive payment status, transaction reference, amount, and related order information, but we do not intend to store sensitive card, UPI PIN, banking password, or wallet credential details on our systems.

4. Sharing information

We may share limited information only when required to provide or protect the service:

• With delivery partners or operations staff to complete an order.
• With payment, analytics, hosting, communication, or customer support service providers.
• With legal, regulatory, or government authorities when required by law.
• With professional advisors for compliance, accounting, security, or business operations.

5. Cookies and analytics

DailyVeg may use cookies, local storage, and analytics tools to remember preferences, understand website usage, improve performance, and measure marketing effectiveness. You can manage cookies through your browser settings, but some features may not work as expected if cookies are disabled.

6. Data retention

We keep information only as long as needed for order history, support, business records, legal compliance, security, and service improvement. When information is no longer needed, we may delete, anonymize, or archive it as appropriate.

7. Customer choices

Customers may contact DailyVeg to request correction, update, or review of personal information associated with their account or orders. Some records may need to be retained where required for legal, accounting, security, or dispute-resolution purposes.

8. Security

We use reasonable technical and operational safeguards to protect customer information. No online system is completely risk-free, so customers should also keep their account, device, and payment information secure.

9. Children

DailyVeg is intended for customers who can legally place orders or use the service with appropriate parental or guardian consent. We do not knowingly collect personal information from children without such consent.

10. Updates to this policy

We may update this Privacy Policy as DailyVeg grows, launches new app features, changes service providers, or updates operations. The latest version will be posted on this website with the updated date.

11. Contact

For privacy questions, corrections, or support requests, contact DailyVeg at support@dailyveg.co.in or hello@dailyveg.co.in.