Terms & Conditions

By using the DailyVeg website, app, contact forms, support channels, or delivery service, you agree to these Terms & Conditions. If you do not agree, please do not use the service.

1. About DailyVeg

DailyVeg is a fresh fruits and vegetables delivery platform currently focused on Ahmedabad, Gujarat. The website and app are designed to help customers browse products, place orders, manage delivery details, and contact support.

2. Account and customer responsibility

When using DailyVeg, customers agree to:

• Provide accurate name, phone number, address, and delivery information.
• Keep account and login details secure where account features are available.
• Be available at the delivery location during the selected or communicated delivery window.
• Use the website, app, offers, refunds, and support channels honestly and lawfully.

3. Product information and availability

Fresh produce is seasonal and can vary in size, color, ripeness, weight, shape, and appearance. Product images are for representation. Availability may change due to market supply, quality checks, weather, sourcing, or delivery constraints.

4. Pricing, taxes, and payments

Prices shown on DailyVeg may change based on market conditions, product availability, offers, delivery charges, taxes, or operational requirements. Final order value will be shown before confirmation where online ordering is available.

5. Order confirmation

An order is confirmed only after DailyVeg accepts it through the app, website, message, call, payment confirmation, or support channel. DailyVeg may reject, cancel, or modify an order if products are unavailable, customer details are incomplete, payment fails, or delivery is not possible.

6. Delivery

Delivery timelines are estimates and may be affected by traffic, weather, sourcing delays, product quality checks, high order volume, customer availability, or events outside DailyVeg's control. Delivery may be limited to supported local areas.

7. Substitutions and unavailable items

If an item is unavailable or does not pass quality checks, DailyVeg may contact the customer for a replacement, remove the item, adjust the order, issue an eligible refund, or cancel the affected part of the order.

8. Customer cancellations, refunds, and returns

Cancellations, refunds, and return-related concerns are handled according to the Cancellation Policy and Refund Policy. Because fruits and vegetables are perishable, requests must be raised quickly with clear order details and supporting photos where applicable.

9. Offers and promotions

Offers, discounts, referral benefits, free delivery, wallet credits, or promotional campaigns may have specific validity, eligibility, minimum order value, service area, and usage limits. DailyVeg may modify or withdraw promotions when required.

10. Acceptable use

Customers must not misuse DailyVeg by:

• Creating fake orders, false claims, duplicate accounts, or fraudulent refund requests.
• Trying to disrupt website, app, payment, or delivery operations.
• Using DailyVeg content, branding, product data, or images without permission.
• Harassing support staff, delivery partners, vendors, or other service partners.

11. Limitation of liability

DailyVeg aims to provide reliable service, but fresh produce and delivery operations can be affected by availability, handling, weather, traffic, and third-party systems. To the extent permitted by law, DailyVeg is not liable for indirect, incidental, or consequential losses.

12. Changes to terms

DailyVeg may update these Terms & Conditions as the website, app, service areas, delivery model, payment methods, or business operations evolve. Continued use of the service after updates means you accept the revised terms.

13. Contact

For questions about these terms, contact DailyVeg at support@dailyveg.co.in or hello@dailyveg.co.in.