Our refund promise
We do not complicate support requests with chatbots. If your delivery contains a missing, damaged, or wrong item, report it to our team during support hours (9:00 AM – 8:00 PM). We issue refunds to your original payment mode or adjust details in future orders.
Make sure to report issues within 24 hours of delivery, as fresh produce conditions cannot be verified after long delays.
Steps to request support
- Prepare order details: Have your order ID or registered phone number ready.
- Take photos: Capture clear pictures of the damaged or wrong items.
- Submit request: Email support@dailyveg.co.in or message our active WhatsApp link.
- Review: Our team will review the transaction and process refunds promptly.
Refund timelines
Wallet credits and adjustments are applied immediately. Bank or UPI reversals depend on payment provider timelines, usually reflecting in 3–5 working days.
Quick answers
Is there a fee for reporting issues?
No. Sourcing errors or damaged items are covered under our customer refund policy.
Do I need to return the wrong item?
In most cases, you do not need to return perishable wrong items. Review directions with support agents.